Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Most common types of information collected are usernames, email addresses, IP addresses, support queries and web analytics data.
How we collect personal information
The collection of personal information is directly related to your navigation on our website or services associated with our website. We also collect those information when you provide them to us via a contact form, ask a question on the chat, subscribe to our newsletter, submit any feedback, or when you buy our services.
Web browser cookies
Our Site uses “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them.
Details of the information collected:
- Your IP address or proxy server IP addresses
- Domain name you requested
- Name of your internet service provider is sometimes captured depending on the configuration of your ISP connection
- Date and time of your visit to the website
- Length of your session
- Pages which you have accessed
- Number of times you access our site within any month
- Website which referred you to our sites
- Your operating system
Google Analytics Settings:
Google Webfont Settings:
Google Map Settings:
Vimeo and Youtube video embeds Settings:
How we use collected information
Rapid4Cloud collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others.
We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
How we keep your personal information secure
We store personal information on secure servers that we directly manage. On some occasion a hard copy is kept in secure location in the US. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.
In case you are a User in the European Economic Area, for the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a “data controller” of your personal information.
How you can access your personal information
You have the right to make a request to access personal information that we store about you and request corrections if you may find any errors in that data or to restrict its processing. You can also ask us to delete your account for any of our sites. To do so, contact us using our Contact Form.
If you have unresolved concerns you have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country of your habitual residence, of your place of work or in which you consider the alleged infringement has occurred.
How long we keep your personal information
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.